Shipping and Return Policy

Local Shipping

bullet  We ship merchandise within one business day of your order. 
shipping boxesbullet  All domestic orders are shipped via USPS Priority Mail (delivery 2-3 business days).
bullet  We also ship via UPS, DHL or FedEx and customer has a choice of carrier.
bullet  We will provide you with a tracking number for your order via shipping notification email.
bullet  Tracking number for your order is also available in your customer account on our website.
bullet  Some merchandise will be directly shipped from our distributor so please allow extra time for delivery.
bullet  If customer enters his address incorrectly and the package returns unclaimed, we must charge for original shipping.
bullet  If we have to re-ship the package because of address error, we will charge additional shipping cost.
bullet  If we made a shipping error, we will re-ship at our cost and reimburse the customer for original shipping cost.  

                                   

International Shipping

bullet  We ship merchandise within one business day of your order. 
bullet  All international orders are shipped via USPS Air Mail (delivery 7-10 business days).
bullet  We also ship via UPS, DHL or FedEx and customer has a choice of carrier. 
bullet  We will provide you with a tracking number for your order via shipping notification email.
  bullet Tracking number for your order is also available in your customer account on our website. 
bullet  No custom fees will be assessed on any international orders.
  Ibulletf customer enters his address incorrectly and the package returns unclaimed, we must charge for original shipping.
bullet  If we have to re-ship the package because of address error, we will charge additional shipping cost.
bullet  If we made a shipping error, we will re-ship at our cost and reimburse the customer for original shipping cost.  
bullet  The shipping cost depends on the weight of the package and delivery distance. Here are some average estimates:



         Australia     - 1 pair ($20), 2 pairs ($25), 3 pairs ($28)international globe
         Japan         - 1 pair ($25), 2 pairs ($30), 3 pairs ($30)
         England      - 1 pair ($25), 2 pairs ($30), 3 pairs ($35)
         Russia         - 1 pair ($25), 2 pairs ($30), 3 pairs ($35)
         Mongolia     - 1 pair ($28), 2 pairs ($33), 3 pairs ($38)
         Ukraine       - 1 pair ($25), 2 pairs ($30), 3 pairs ($35)
         Ireland        - 1 pair ($24), 2 pairs ($28), 3 pairs ($32)
         Canada       - 1 pair ($10), 2 pairs ($12), 3 pairs ($14)
         Europe        - 1 pair ($25), 2 pairs ($28), 3 pairs ($30)
         Turkey          - 1 pair ($28), 2 pairs ($33), 3 pairs ($38)

 

Return Policy 

bullet  Regular/Sale items are subject to return within 30 days, international orders 60 days. 
bullet  Clearance items are subject to store credit or exchange only within 30 days.
bullet  Shipping is not refundable.
bullet  We will issue a refund for the purchase price minus shipping amount.
bullet  If you need to make exchange for another size, place a new order. 
bullet  Merchandise have to be in original boxes and original new condition. 
bullet  To make a return please log in into your store account and follow the prompts to make a return. 
bullet  Sent the shoes back to the address listed on your invoice:

Kinga European Children's Shoes
Returns Dept.
Gateway Square
777 N. York Road # 10
Hinsdale, IL 60521
USA
 

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