Kinga European Children Shoes return and shipping policy

LOCAL SHIPPING

INTERNATIONAL SHIPPING

        Australia     - 1 pair ($28), 2 pairs ($32), 3 pairs ($35)
        Japan         - 1 pair ($28), 2 pairs ($34), 3 pairs ($36)
        England      - 1 pair ($26), 2 pairs ($30), 3 pairs ($35)
        Russia         - 1 pair ($28), 2 pairs ($34), 3 pairs ($38)
        China          - 1 pair ($28), 2 pairs ($35), 3 pairs ($38)
        Ukraine       - 1 pair ($28), 2 pairs ($34), 3 pairs ($38)
        Ireland        - 1 pair ($28), 2 pairs ($28), 3 pairs ($32)
        Canada       - 1 pair ($13), 2 pairs ($14), 3 pairs ($16)
        Europe        - 1 pair ($28), 2 pairs ($32), 3 pairs ($37)
        Turkey        - 1 pair ($30), 2 pairs ($34), 3 pairs ($38)

ONLINE STORE ONLY - RETURN POLICY

• Regular/Sale items are subject to return within 30 days, international orders 60 days.
• Clearance items are subject to store credit or exchange only within 30 days, international orders 60 days.
• We will issue a full refund (same way as the payment was originally made - VISA, MC, AMEX, DISC or PayPal) and you will be electronically notified of refund.
  
• Refund will be issued for the returned merchandise minus shipping amount.
• Shipping is not refundable.
• If FREE shipping was issued then we will deduct the shipping amount from the refund total.
• We do not offer Return Labels to customers.
• Shipping of the item back for refund is customer responsibility.
• Customer can use any carrier they like - we get mail everyday.
  
• If store credit issued it will be valid for 6 months to use on the website (no exceptions).
• If store credit is not used within 6 months then once expires it becomes invalid.
• PLEASE NOTE: our store-credit runs on the time clock system that is entered into the website once the shoes are returned.
• Once the time of store credit expires the system deletes the store credit completely and it is irreversible. So if the store credit is not used - it is gone completely.
• Clearance items since last pairs might have some leather or sole discolorations (2% of the models). 
• If you need to make exchange for another size, place a new order for another size.
• We do not process exchanges at all - just returns and refunds.
  
• Merchandise have to be in original boxes and original new condition. 
• To make return you can just mail us the shoes that you do not want to keep.
  
• Sent the shoes back to the address listed on your invoice.
  
  KINGA EUROPEAN CHILDREN'S SHOES
  GATEWAY SQUARE
  777 NORTH YORK ROAD, SUITE 10
  HINSDALE, IL 60521
  USA
  630-321-1399 phone
  

CLEARANCE ITEMS - 60% OFF

• Clearance shoes are returnable for store credit or exchange only.
• We do not offer Return Shipment Labels on Clearance shoes.
• 98% of Clearance shoes are new and they are in perfect condition only 2% might have some leather or sole discolorations.
• Clearance shoes are discounted up to 50% OFF.
• They are last pairs and they BRAND NEW but some models might have some leather or sole discolorations
• Shoes have been on the store shelf, they been tried on in the store, customers touched them, and they been out of the box on display.
• Leather and white soles exposed to daylight change color so we rotate them daily in our retail store to minimize discolorations.
• They are quality new shoes (newer been worn outside) and does not affect wear in any way.
• If they are some major imperfections on the model we will contact you via email and include images.
  
  

            WE TO NOT ACCEPT RETURNS OR EXCHANGES ON:

• Worn merchandise: shoes, slippers, sandals, boots or sneakers that are used outside
  
• Buckles: metal shoe closure got bent, broken or torn out from the shoe. (those could be easily replaced in the shoe repair shop)
  
• Velros: broken torn leather velcros, torn metal closure hoops, loose treads on the velcros (those could be easily stitched in shoe repair shop)
• Zippers: broken zippers, child might pull the zipper from the shoes by excessive use but this rarely happens (those could be repaired by shoe repair shop)
  
• Treats: loose treats that were pulled by child from the shoes (those could be easily stitched in shoe repair shop)
  
• Decorations: missing leather decorative flowers, diamonds, any pulled by a child leather decorations. 
• Discolorations: possible leather discolorations caused by a water such as pool, sprinkler or water puddles. 
  
• Scuffs and tears: leather scuffs, child scuffs fronts of the shoes, mechanical leather tears caused during rough wearing.
  
• Destruction: intentional destruction of the shoe by a child such as (using a shoe to stop the bike)
• Soaking: child entered river, pool or water puddles in none waterproof shoes and they soaked, shoes were washed in a washer,
  
  WE DO ACCEPT RETURNS AND EXCHANGES ON:
  
  
• We only accept factory related defects that were caused by European factory during production of the given model within 30 days of purchase.
  
• If there is a defect on the specific model we will stop selling it, and we will contact factory in Europe to get a replacement on entire batch from that model.
  
• However, in 22 years we had about 3 models (about 105 shoes in total) with factory related defects out of 150,000 we sell every year.
• We collected those shoes from every customer and sent other replacements.
• European shoes are 99% solidly made and there is hardly any factory related defects on them since every factory takes great care in product they produce.
• You can rest assured that shoes are solidly made and they will not give up just on regular wear. 

Returns exchanges and payment procedures

International shipping for Kinga Shoes