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PHONE: (630) 321 1399 | WE SHIP WORLDWIDE
 

Kinga European Children Shoes return and shipping policy and rules

Returns exchanges and payment procedures

International shipping for Kinga Shoes

LOCAL SHIPPING

  • Bill to/Ship to name/address have to match so we can verify the credit card holder.
  • If there is no order match with credit card records we will cancel the order.
  • We do not accept third party credit cards, meaning the credit card holder is making the purchase and shipping to his/hers billing address.
  • If you pay via PAYPAL we can ship to other address then Bill to but the paypal user have to have VERIFIED paypal account.
  • We ship merchandise within one business day of your order, unless we have to re-order the size from US distributor (allow extra 4 days)
  • All domestic orders are shipped via USPS Priority Mail (delivery 2-3 business days).
  • We also ship via UPS, or FedEx if order has quite many pairs of shoes.
  • We will provide you with a tracking number for your order via shipping notification email.
  • Tracking number for your order is also available in your customer account on our website.
  • Some merchandise will be directly shipped from our distributor so please allow extra time for delivery.
  • If customer enters his address incorrectly and the package returns unclaimed, we must charge for original shipping.
  • If we have to re-ship the package because of address error, we will charge additional shipping cost.
  • If we made a shipping error, we will re-ship at our cost and reimburse the customer for original shipping cost.  
     

INTERNATIONAL SHIPPING

  • Bill to/Ship to name/address have to match so we can verify the credit card holder.
  • If there is no order match with credit card records we will cancel the order.
  • We do not accept third party credit cards, meaning the credit card holder is making the purchase and shipping to his/hers billing address.
  • If you pay via PAYPAL we can ship to other address then Bill to but the paypal user have to have VERIFIED paypal account.
  • We ship merchandise within one business day of your order, unless we have to re-order the size from US distributor (allow extra 4 days)
  • All international orders are shipped via USPS Air Mail (delivery 7-10 business days).
  • We will provide you with a tracking number for your order via shipping notification email.
  • Tracking number for your order is also available in your customer account on our website. 
  • No custom fees will be assessed on any international orders.
  • If customer enters his address incorrectly and the package returns unclaimed, we must charge for original shipping.
  • If we have to re-ship the package because of address error, we will charge additional shipping cost.
  • If we made a shipping error, we will re-ship at our cost and reimburse the customer for original shipping cost.  
  • The shipping cost depends on the weight of the package and delivery distance. Here are some average estimates:


        Australia     - 1 pair ($28), 2 pairs ($32), 3 pairs ($35)
        Japan         - 1 pair ($28), 2 pairs ($34), 3 pairs ($36)
        England      - 1 pair ($26), 2 pairs ($30), 3 pairs ($35)
        Russia         - 1 pair ($28), 2 pairs ($34), 3 pairs ($38)
        China          - 1 pair ($28), 2 pairs ($35), 3 pairs ($38)
        Ukraine       - 1 pair ($28), 2 pairs ($34), 3 pairs ($38)
        Ireland        - 1 pair ($28), 2 pairs ($28), 3 pairs ($32)
        Canada       - 1 pair ($13), 2 pairs ($14), 3 pairs ($16)
        Europe        - 1 pair ($28), 2 pairs ($32), 3 pairs ($37)
        Turkey        - 1 pair ($30), 2 pairs ($34), 3 pairs ($38)
 

RETURN POLICY

  • Regular/Sale items are subject to return within 30 days, international orders 60 days.
  • Clearance items are subject to store credit or exchange only within 30 days, international orders 60 days.
  • We will issue a full refund (same way as the payment was originally made - VISA, MC, AMEX, DISC or PayPal) and you will be electronically notified of refund.
  • Refund will be issued for the returned merchandise minus shipping amount.
  • Shipping is not refundable.
  • If FREE shipping was issued then we will deduct the shipping amount from the refund total.
  • If store credit issued it will be valid for 6 months to use on the website (no exceptions).
  • If store credit is not used within 6 months then once expires it becomes invalid.
  • PLEASE NOTE: our store-credit runs on the time clock system that is entered into the website once the shoes are returned.
  • Once the time of store credit expires the system deletes the store credit completely and it is irreversible. So if the store credit is not used - it is gone completely.
  • Clearance items since last pairs might have some leather or sole discolorations. 
  • If you need to make exchange for another size, place a new order for another size.
  • We do not process exchanges at all - just returns and refunds.
  • Merchandise have to be in original boxes and original new condition. 
  • To make return you can just mail us the shoes that you do not want to keep without any RA#
  • If you want to be notified that return was made please LOG IN into your store account and follow the prompts to make a return. 
  • Sent the shoes back to the address listed on your invoice.
  • To check status of your return LOG IN into your account.

    KINGA EUROPEAN CHILDREN'S SHOES
    GATEWAY SQUARE
    777 NORTH YORK ROAD, SUITE 10
    HINSDALE, IL 60521
    USA

    630-321-1399 phone


SHOE WARRANTY POLICY


We will sent you brand new perfect shoes as they come from the factory and we inspect them ALL before shipment.
If they are some imperfections on the model we will contact you via email and include images.
Our clearance shoes are last pairs and they brand new but they might have some leather discolorations due to the fact they been on the store shelf.
Leather and white soles exposed to daylight change color so we rotate them daily in our retail store to minimize discolorations.

  • WE TO NOT ACCEPT RETURNS OR EXCHANGES ON:
  • Worn merchandise: shoes, slippers, sandals, boots or sneakers that are used outside
  • Buckles: metal shoe closure got bent, broken or torn out from the shoe. (those could be easily replaced in the shoe repair shop)
  • Velros: broken torn leather velcros, torn metal closure hoops, loose treads on the velcros (those could be easily stitched in shoe repair shop)
  • Treats: loose treats that were pulled by child from the shoes (those could be easily stitched in shoe repair shop)
  • Decorations: missing leather decorative flowers, diamonds, any pulled by a child leather decorations. 
  • Discolorations: possible leather discolorations caused by a water such as pool, sprinkler or water puddles. 
  • Scuffs and tears: leather scuffs, child scuffs fronts of the shoes, mechanical leather tears caused during rough wearing.
  • Destruction: intentional destruction of the shoe by a child such as (using a shoe to stop the bike)
  • Soaking: child entered river, pool or water puddles in none waterproof shoes and they soaked, shoes were washed in a washer,

  • WE DO ACCEPT RETURNS AND EXCHANGES ON:
  • We only accept factory related defects that were caused by European factory during production of the given model within 30 days of purchase.
  • If there is a defect on the specific model we will definitely know about it, stop selling it, and we will contact factory in Europe to get a replacement on entire batch from that model.
  • However, in 19 years we had about 3 models with such defects out of 140,000 we sell every year. We collected those shoes from every customer and sent other replacements.
  • European shoes are 99% solidly made and there is hardly any factory related defects on them since every factory takes great care in product they produce.
  • You can rest assured that shoes are solidly made and they will not give up just on regular wear.