LOCAL SHIPPING

INTERNATIONAL SHIPPING

        Australia     - 1 pair ($28), 2 pairs ($32), 3 pairs ($35)
        Japan         - 1 pair ($28), 2 pairs ($34), 3 pairs ($36)
        England      - 1 pair ($26), 2 pairs ($30), 3 pairs ($35)
        Russia         - 1 pair ($28), 2 pairs ($34), 3 pairs ($38)
        China          - 1 pair ($28), 2 pairs ($35), 3 pairs ($38)
        Ukraine       - 1 pair ($28), 2 pairs ($34), 3 pairs ($38)
        Ireland        - 1 pair ($28), 2 pairs ($28), 3 pairs ($32)
        Canada       - 1 pair ($13), 2 pairs ($14), 3 pairs ($16)
        Europe        - 1 pair ($28), 2 pairs ($32), 3 pairs ($37)
        Turkey        - 1 pair ($30), 2 pairs ($34), 3 pairs ($38)

ONLINE STORE ONLY - RETURN POLICY

• Regular/Sale items are subject to return within 30 days, international orders 60 days.
• Clearance items are subject to store credit or exchange only within 30 days, international orders 60 days.
• We will issue a full refund (same way as the payment was originally made - VISA, MC, AMEX, DISC or PayPal) and you will be electronically notified of refund.
  
• Refund will be issued for the returned merchandise minus shipping amount.
• Shipping is not refundable.
• If FREE shipping was issued then we will deduct the shipping amount from the refund total.
• We do not offer Return Labels to customers.
• Shipping of the item back for refund is customer responsibility.
• Customer can use any carrier they like - we get mail everyday.
  
• If store credit issued it will be valid for 6 months to use on the website (no exceptions).
• If store credit is not used within 6 months then once expires it becomes invalid.
• PLEASE NOTE: our store-credit runs on the time clock system that is entered into the website once the shoes are returned.
• Once the time of store credit expires the system deletes the store credit completely and it is irreversible. So if the store credit is not used - it is gone completely.
• Clearance items since last pairs might have some leather or sole discolorations (2% of the models). 
• If you need to make exchange for another size, place a new order for another size.
• We do not process exchanges at all - just returns and refunds.
  
• Merchandise have to be in original boxes and original new condition. 
• To make return you can just mail us the shoes that you do not want to keep.
  
• Sent the shoes back to the address listed on your invoice.
  
  KINGA EUROPEAN CHILDREN'S SHOES
  GATEWAY SQUARE
  777 NORTH YORK ROAD, SUITE 10
  HINSDALE, IL 60521
  USA
  630-321-1399 phone
  

CLEARANCE ITEMS - 60% OFF

• Clearance shoes are returnable for store credit or exchange only.
• We do not offer Return Shipment Labels on Clearance shoes.
• 98% of Clearance shoes are new and they are in perfect condition only 2% might have some leather or sole discolorations.
• Clearance shoes are discounted up to 50% OFF.
• They are last pairs and they BRAND NEW but some models might have some leather or sole discolorations
• Shoes have been on the store shelf, they been tried on in the store, customers touched them, and they been out of the box on display.
• Leather and white soles exposed to daylight change color so we rotate them daily in our retail store to minimize discolorations.
• They are quality new shoes (newer been worn outside) and does not affect wear in any way.
• If they are some major imperfections on the model we will contact you via email and include images.
  
  

            WE TO NOT ACCEPT RETURNS OR EXCHANGES ON:

• Worn merchandise: shoes, slippers, sandals, boots or sneakers that are used outside
  
• Buckles: metal shoe closure got bent, broken or torn out from the shoe. (those could be easily replaced in the shoe repair shop)
  
• Velros: broken torn leather velcros, torn metal closure hoops, loose treads on the velcros (those could be easily stitched in shoe repair shop)
• Zippers: broken zippers, child might pull the zipper from the shoes by excessive use but this rarely happens (those could be repaired by shoe repair shop)
  
• Treats: loose treats that were pulled by child from the shoes (those could be easily stitched in shoe repair shop)
  
• Decorations: missing leather decorative flowers, diamonds, any pulled by a child leather decorations. 
• Discolorations: possible leather discolorations caused by a water such as pool, sprinkler or water puddles. 
  
• Scuffs and tears: leather scuffs, child scuffs fronts of the shoes, mechanical leather tears caused during rough wearing.
  
• Destruction: intentional destruction of the shoe by a child such as (using a shoe to stop the bike)
• Soaking: child entered river, pool or water puddles in none waterproof shoes and they soaked, shoes were washed in a washer,
  
  WE DO ACCEPT RETURNS AND EXCHANGES ON:
  
  
• We only accept factory related defects that were caused by European factory during production of the given model within 30 days of purchase.
  
• If there is a defect on the specific model we will stop selling it, and we will contact factory in Europe to get a replacement on entire batch from that model.
  
• However, in 22 years we had about 3 models (about 105 shoes in total) with factory related defects out of 150,000 we sell every year.
• We collected those shoes from every customer and sent other replacements.
• European shoes are 99% solidly made and there is hardly any factory related defects on them since every factory takes great care in product they produce.
• You can rest assured that shoes are solidly made and they will not give up just on regular wear. 

Kinga European Children Shoes return and shipping policy and rules

Returns exchanges and payment procedures

International shipping for Kinga Shoes